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Key element guide ITIL service transition (2nd edition)

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Key element guide ITIL service transition - AXELOS, and Rance, Stuart
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The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered

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Key element guide ITIL service transition 2012, Stationery Office Books, Norwich

ISBN-13: 9780113313624

2nd edition

Paperback