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Building an ITIL Based Service Management Department - Office of Government Commerce, and Fry, Malcolm
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Explains how to build an ITIL based Service Management Department. This title uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronymns and definitions. It embraces both ITIL Version 2 and ITIL Version 3.

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Building an ITIL Based Service Management Department 2008, Stationery Office Books, Norwich

ISBN-13: 9780113310968

Paperback