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Why Didn't I Say That?!: What to Say & How to Say It in Tough Situations on the Job

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Why Didn't I Say That?!: What to Say & How to Say It in Tough Situations on the Job - Weiss, Donald H, PH.D.
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Now, business people can prepare, plan, and even rehearse in advance for sticky situations. Weiss, CEO of Self-Management Communications and the author of many books and videos, presents sample dialogs tailor-made for specific problems. He shows readers how to avoid embarrassment and awkwardness, defuse conflict, build good relations, and much more.

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Why Didn't I Say That?!: What to Say & How to Say It in Tough Situations on the Job 1996, Amacom, New York, NY

ISBN-13: 9780814479377

Revised edition

Trade paperback

Why Didn't I Say That?!: What to Say & How to Say It in Tough Situations on the Job 1994, Amacom, New York, NY

ISBN-13: 9780814402092

Hardcover