How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos ...
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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
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Add this copy of This is Service Design Doing: Applying Service Design to cart. $19.99, good condition, Sold by Friends Library Bookstore rated 5.0 out of 5 stars, ships from Eau Claire, WI, UNITED STATES, published 2018 by O'Reilly Media.
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Good. Ex-library. Ex-library book with the usual stamps, stickers and markings. Covers are protected in clear vinyl. Covers have slight wrinkles, and front cover curls along front edge. Spine is straight and strong. Pages are clean and crisp. The book shows minimal wear. From the back cover: This book will help you to move from theory to practice as you connect experience to operations and to business success, building a customer-centric culture in your organization." The book is colorfully illustrated with charts, graphs and diagrams. 542 pp.
Add this copy of This is Service Design Doing: Applying Service Design to cart. $21.86, good condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2018 by O'Reilly Media.
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Add this copy of This is Service Design Doing: Applying Service Design to cart. $21.87, good condition, Sold by Zoom Books Company rated 5.0 out of 5 stars, ships from Lynden, WA, UNITED STATES, published 2018 by O'Reilly Media.
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Good. 1491927186. This book is in good condition; no remainder marks. It does have some cover shelfwear, edge wear, corner wear; corner creasing to about 10 pages from improper storage. Inside pages have no writing.; 7.25 X 1 X 9 inches; 541 pages.
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