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The Welcomer Edge: Unlocking the Secrets to Repeat Business

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The Welcomer Edge: Unlocking the Secrets to Repeat Business - Shapiro, Richard R, and Spector, Robert (Foreword by)
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"The Welcomer Edge" unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. The book is about four distinct categories of service professionals--the people that will make any customer service function or department a success. The author provides real-life examples and anecdotes to help transform this concept into action.

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The Welcomer Edge: Unlocking the Secrets to Repeat Business 2013, Center for Client Retention

ISBN-13: 9780989037006

2nd Revised edition

Trade paperback

Welcomer Edge: Unlocking the Secrets to Repeat Business 2012, Vantage Point

ISBN-13: 9781936467242

Trade paperback