In this provocative new guide for managers, chairman Bill Pollard explains the reason behind the enormous growth and success of ServiceMaster: its commitment to the development of its people. This is no new management fad, no highly touted process improvement. The secret they have discovered is the 'soul of the firm.'
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In this provocative new guide for managers, chairman Bill Pollard explains the reason behind the enormous growth and success of ServiceMaster: its commitment to the development of its people. This is no new management fad, no highly touted process improvement. The secret they have discovered is the 'soul of the firm.'
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