"The world is a very unpleasant place for customers. They no longer feel special. They no longer feel heard. And they definitely no longer feel valued. Throughout their daily lives, with emotions ranging from disappointment and disbelief to exasperation and rage, customers today are increasingly being forced to endure unprecedented levels of friction, effort, and "pain" in far too many of their interactions with companies. Whether it is being bombarded with intrusive marketing emails, soldiering through the emotional trauma ...
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"The world is a very unpleasant place for customers. They no longer feel special. They no longer feel heard. And they definitely no longer feel valued. Throughout their daily lives, with emotions ranging from disappointment and disbelief to exasperation and rage, customers today are increasingly being forced to endure unprecedented levels of friction, effort, and "pain" in far too many of their interactions with companies. Whether it is being bombarded with intrusive marketing emails, soldiering through the emotional trauma of vacation-destroying airline cancellations or suffering through the indignities of inhospitable hospitality in hotels, restaurants, and hospitals, customers are right to feel that many companies are taking them for granted, treating them with indifference or hostility, and in some cases, outright contempt. Welcome to the End of WOW."--
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Add this copy of The Customer Excellence Enterprise: A Playbook for to cart. $19.53, new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2024 by Wiley.
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Add this copy of The Customer Excellence Enterprise to cart. $30.73, new condition, Sold by Ria Christie Books rated 5.0 out of 5 stars, ships from Uxbridge, MIDDLESEX, UNITED KINGDOM, published 2024 by Wiley.
