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The Basics of Benchmarking - Damelio, Robert
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The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map and outlines the entire site visit process.

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The Basics of Benchmarking 2017, CRC Press, London

ISBN-13: 9781138438521

Hardcover

Basics of Benchmarking 1995, Productivity Press, Oxford

ISBN-13: 9780527763015

Trade paperback