Lamar Muse was the MAN
For anyone looking to read as much about Southwest Airlines as possible, like me, this book is essential. Initially Mr. Muse writes at length about his background but once his time at Southwest begins the book is very hard to put down.
I think most people read 'NUTS!' & maybe 'The Southwest Way' but missing out on this book is a disservice to anyone wanting more of the Southwest Airlines picture. Not only was it interesting and informative but also extremely motivating which was rare and fun!