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Serving Online Customers: Lessons for Libraries from the Business World

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Serving Online Customers: Lessons for Libraries from the Business World - Barclay, Donald A
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To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.

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Serving Online Customers: Lessons for Libraries from the Business World 2014, Rowman & Littlefield Publishers

ISBN-13: 9780810887329

Trade paperback

Serving Online Customers: Lessons for Libraries from the Business World 2014, Rowman & Littlefield Publishers

ISBN-13: 9780810893177

Hardcover