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Services Marketing: Text, Cases and Readings

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This work on services marketing, incorporating text, cases and readings, aims to show how to develop marketing strategies for more effective competition in different types of service businesses. Emphasizing the link between analysis, planning and implementation, it contains classroom-tested cases and suggests a variety of approaches.

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Services Marketing: Text, Cases and Readings 1991, Pearson Education (US), Upper Saddle River

ISBN-13: 9780138070175

2nd edition

Paperback

Services Marketing: Text, Cases & Readings 1983, Prentice Hall, Englewood Cliffs, NJ

ISBN-13: 9780138067861

Hardcover