In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in ...
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In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is distinct and different. Such is the goal of this book.This unique collection brings together the latest academic research and management practice on innovation in services, and identifies a range of successful organizational responses to current technological opportunities and market imperatives. The contributors include leading researchers, consultants and practitioners in the field, who provide rigorous yet practical insights into managing and organizing innovation in services. Two themes help to integrate the contributions in this book: - That generic good practices exist in the management and organization of innovation in services, which the authors seek to identify, but that these must be adapted to different contexts, specifically the scale and complexity of the tasks, the degree of customization of the offerings, and the uncertainty of the environment.- That innovation in services is much more than the application of information technology (IT). In fact, the disappointing returns to IT investments in services have resulted in a widespread debate about the causes and potential solutions -- the so-called "productivity paradox" in services. Instead here the authors adopt a broader notion of innovation, including technological, organizational and market change. The key is to match the configuration of organization and technology to the specific market environment.
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Add this copy of Service Innovation: Organizational Responses to to cart. $25.92, good condition, Sold by Cambridge Rare Books rated 4.0 out of 5 stars, ships from Cambridge, Gloucestershire, UNITED KINGDOM, published 2003 by Imperial College Press.
Add this copy of Service Innovation: Organizational Responses to to cart. $31.87, good condition, Sold by MYBOOKSNME rated 3.0 out of 5 stars, ships from MIAMI GARDENS, FL, UNITED STATES, published 2003 by Imperial College Press.
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Seller's Description:
Good. Ex-library. Sewn binding. Cloth over boards. 452 p. Series on Technology Management, 9. Audience: General/trade. EX-LIBRARY S ITEMS (121615): FOLLOWING SPECIAL DESCRIPTION CAREFULLY: This sale is for a used: This book may be Contains: MARKER S MARKS, MISSING JD OR CUTTED COVER, WRITING Marking, Highlight, Answers for most Questions, Notes, Names, Marker s Marks, and/Under-lining. Back and front cover (wrinkled & creased), Stem s binding (Good), Water damaged (NONE), wrinkled pages (yes). You will be at most 65% satisfied with this item or your money back guarantee.
Add this copy of Service Innovation: Organizational Responses to to cart. $35.00, like new condition, Sold by The Book Bin rated 5.0 out of 5 stars, ships from Salem, OR, UNITED STATES, published 2003 by Imperial College Press.
Add this copy of Service Innovation: Organizational Responses to to cart. $52.00, very good condition, Sold by BookHouse On-Line rated 5.0 out of 5 stars, ships from Minneapolis, MN, UNITED STATES, published 2003 by Imperial College Press.
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Very Good. No Dust Jacket. Binding tight and sturdy, text also very good+. NO dj, perhaps as issued. Light wear to boards, bumped at corners. NOT ex-lib. Due to the size/weight of this book extra charges may apply for international shipping. Ships from Dinkytown in Minneapolis, Minnesota.
Add this copy of Service Innovation: Organizational Responses to to cart. $52.14, fair condition, Sold by Anybook rated 4.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2003 by Imperial College Press.
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Volume 9. This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. Clean from markings. In fair condition, suitable as a study copy. No dust jacket. Library sticker on front cover. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 850grams, ISBN: 9781860943676.
Add this copy of Series on Technology Management: Service Innovation: to cart. $52.36, good condition, Sold by Anybook rated 4.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 2003 by Imperial College Press.
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Volume 9. This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 800grams, ISBN: 9781860943676.
