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Resolving Patient Complaints: A Step-By-Step Guide to Effective Service Recovery

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Resolving Patient Complaints: A Step-By-Step Guide to Effective Service Recovery - Osborne, Liz
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A step-by-step guide providing managers, physicians, and employees with the skills and tools necessary to respond to and review patient complaints and concerns about quality of care.

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Resolving Patient Complaints: A Step-By-Step Guide to Effective Service Recovery 2003, Jones & Bartlett Publishers

ISBN-13: 9780763726225

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