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Quality Restaurant Service Guaranteed: A Training Outline

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Quality Restaurant Service Guaranteed: A Training Outline - Scanlon, Nancy Loman
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The author thoroughly covers the basic level of service for each type of food-service operation and then highlights areas where specific techniques can boost overall quality. One important area - identifying and meeting customer needs and expectations - is made less confusing with the help of marketing exercises. Applying this knowledge to real-world situations is seamless with the aid of the worksheets provided. Dozens of photographs throughout vividly illustrate quality foodservice in action in hotels and restaurants ...

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Quality Restaurant Service Guaranteed: A Training Outline 1998, Wiley, New York, NY

ISBN-13: 9780471028529

Hardcover