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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients

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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients - Baker, Susan Keane
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Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book fills a huge void in the areas of medical education andthe delivery of patient service. The clear advice about how toidentify and respond to patient needs and preferences is essentialreading for physicians and those who work with them. If thepersonal rewards of medicine are important to you, read thisbook. --Joseph A. Lieberman, III, chairman, department of family andcommunity medicine, clinical professor of family ...

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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients 1998, Jossey-Bass, San Francisco, CA

ISBN-13: 9780787941581

Hardcover