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Internal Marketing: Tools and Concepts for Customer-Focused Management

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Internal Marketing: Tools and Concepts for Customer-Focused Management - Ahmed, Pervaiz K, and Rafiq, Mohammed
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A clear-sighted introduction to a complex subject, 'Internal Marketing' provides the reader with a succinct overview of the most recent thinking and practice. The text begins by defining what internal marketing is and how it can work, and from this foundation: * Outlines state-of-the-art thinking and practice * Demonstrates how internal marketing can be used to facilitate such diverse strategies as TQM, New Product Development and Change Management * Highlights the techniques managers need to understand to use IM ...

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Internal Marketing: Tools and Concepts for Customer-Focused Management 2002, Routledge, Oxford

ISBN-13: 9780750648387

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