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"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

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"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad - Bliss, Jeanne
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Many businesses have customers who admire them, but only an elite few have true advocates--fans who rave about them to anyone who will listen. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion.

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"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad 2011, Penguin Publishing Group

ISBN-13: 9781591844419

Trade paperback

I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad 2009, Portfolio, New York, NY

ISBN-13: 9781591842958

Hardcover