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Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to think and and Act Like a Concierge

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Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to think and and Act Like a Concierge - Giovanni, Katharine C
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Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today s competitive business world. From interviews with top concierges to helping review nonverbalcues and body language, the informationpresented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service."

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Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to think and and Act Like a Concierge 2009, Newroad Publishing

ISBN-13: 9781931109086

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