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Evaluating Public Management Reforms

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Governments across the world are pursuing reform in an effort to improve public services. But have these reforms actually led to improvements in services? This volume develops a framework for a theory-based evaluation of reforms, and then uses this framework to assess the impact of new arrangements for public service delivery in the UK. This book: identifies the conceptual and practical problems of finding clear criteria for evaluating reforms; focuses on the shifts in public management towards markets and competition, ...

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Evaluating Public Management Reforms 2003, Open University Press

ISBN-13: 9780335202461

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