English summary: Professional palliative care not only involves providing demanding medical and nursing care for clients, but is also emotionally burdensome for everyone involved. Worries, fears, hopelessness, despair and hatred may be expressed both verbally and non-verbally, creating a strained atmosphere. How should staff, relatives and clients speak to each other, what is the best way of dealing with the situation? The Rosenberg approach to empathetic communication offers essential ideas and specific aids by enabling ...
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English summary: Professional palliative care not only involves providing demanding medical and nursing care for clients, but is also emotionally burdensome for everyone involved. Worries, fears, hopelessness, despair and hatred may be expressed both verbally and non-verbally, creating a strained atmosphere. How should staff, relatives and clients speak to each other, what is the best way of dealing with the situation? The Rosenberg approach to empathetic communication offers essential ideas and specific aids by enabling us to recognize needs and wishes and find new ways of living together. This volume develops the concept of 'nonviolent communication' for practical application in the field of palliative care. On the basis of examples drawn from real life, it becomes clear that everyone involved is able to benefit. Nonviolent communication requires nothing less than a 'change in behavior' - a difficult journey, but rewarding nevertheless, especially in the field of palliative care. German description: Im Umgang mit Sterbenden ist eine Kommunikation, die auf Empathie, Wertschatzung und Authentizitat basiert zentral. "Gewaltfreie Kommunikation" will dazu beitragen, dass im Mittelpunkt der Kommunikation die Gefuhle und Bedurfnisse der beteiligten Personen stehen, dass Wertungen und Bewertungen der anderen Personen und deren Handlungen unterbleiben und dass Moglichkeiten entwickelt werden, wie die Bedurfnisse erfullt werden konnen - nicht in dem Forderungen formuliert, sondern Bitten ausgesprochen werden, die moglicherweise erfullt werden konnen. Das Buch fuhrt in das Konzept der Gewaltfreien Kommunikation (nach M. B. Rosenberg) angereichert mit Fallbeispielen aus dem Bereich der Palliativversorgung ein und hilft Pflegenden und Betreuenden eine neue, andere Haltung im Umgang mit Sterbenden zu entwickeln.
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