Drawing on decades of experience in IT support, the author shows how to design, implement, manage, and fine-tune user support services. Reflecting the growth of helpdesks that serve international users, coverag is global in scope. Like two books in one, this is a strategic A-to-Z overview of user support services and a comprehensive, desk reference for the troubleshooting staff.
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Drawing on decades of experience in IT support, the author shows how to design, implement, manage, and fine-tune user support services. Reflecting the growth of helpdesks that serve international users, coverag is global in scope. Like two books in one, this is a strategic A-to-Z overview of user support services and a comprehensive, desk reference for the troubleshooting staff.
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Add this copy of Effective User Support: How to Manage the It Helpdesk to cart. $16.99, good condition, Sold by Brit Books rated 4.0 out of 5 stars, ships from Milton Keynes, BUCKINGHAMSHIRE, UNITED KINGDOM, published 1995 by McGraw-Hill Publishing Co.
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Add this copy of Effective User Support: How to Manage the It Helpdesk to cart. $60.91, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 1995 by McGraw-Hill.
