Learn how to discover and unlock the ?hidden opportunities? for additional revenue that are currently residing in your call center. In Driving Peak Sales Performance in Call Centers, Mary Murcott reveals the tools, practices and strategies for driving large-scale sales improvements, gleaned from her own experiences and those currently being used by the best-in-breed contact centers of leading companies, including American Express, Convergys, Cox Communications, Hilton Hotels, Lands? End, RMH Teleservices and others. She ...
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Learn how to discover and unlock the ?hidden opportunities? for additional revenue that are currently residing in your call center. In Driving Peak Sales Performance in Call Centers, Mary Murcott reveals the tools, practices and strategies for driving large-scale sales improvements, gleaned from her own experiences and those currently being used by the best-in-breed contact centers of leading companies, including American Express, Convergys, Cox Communications, Hilton Hotels, Lands? End, RMH Teleservices and others. She shares proven techniques to create new performance reporting tools; develop new hiring, training, performance management and coaching processes; and design incentive programs that will motivate your staff to perform at their peak levels.
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Add this copy of Driving Peak Sales Performance in Call Centers to cart. $39.10, good condition, Sold by ThriftBooks-Dallas rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2005 by ICMI Press (International Customer Management.
Edition:
2005, ICMI Press (International Customer Management Institute)
Add this copy of Driving Peak Sales Performance in Call Centers to cart. $39.10, very good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2005 by ICMI Press (International Customer Management.
Edition:
2005, ICMI Press (International Customer Management Institute)
Add this copy of Driving Peak Sales Performance in Call Centers to cart. $79.72, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Hialeah, FL, UNITED STATES, published 2005 by ICMI Inc.
Edition:
2005, ICMI Press (International Customer Management Institute)
