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Dealing with Difficult People in a Week

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Dealing with Difficult People in a Week - Salter, Brian, and Langford-Wood, Naomi
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Learning what makes difficult people behave in the way they do is the first step in being able to reduce your stress levels and operate more successfully as a team. This is a step-by-step guide to encourage managers to look for the warning signs and to analyze what it is that makes others tick.

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Dealing with Difficult People in a Week 2002, Hodder Headline, London

ISBN-13: 9780340849651

2nd edition

Trade paperback