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Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations

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Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations - Pike, Bob, and Arch, Dave
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If you deal with difficult participants in your training sessions, you know the destructive effect they can have on their ownlearning, as well as on the group's learning process. This helpfulguide book provides you with the knowledge and skills needed todeal with almost any difficult participant. You'll learn first how to identify the types of difficultparticipants, and then how to decide which technique (127 in all)is best suited for dealing with that individual. Finally, you'lllearn the steps of each technique and how ...

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Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations 1997, Pfeiffer, San Francisco, CA

ISBN-13: 9780787911164

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