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Customer Service in Libraries: Best Practices - Harmon, Charles (Editor), and Messina, Michael (Editor)
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In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize o...

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Customer Service in Libraries: Best Practices 2013, Scarecrow Press, Lanham

ISBN-13: 9780810887480

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