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Customer Service Training 101: Qquick and Easy Techniques That Get Great Results

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Customer Service Training 101: Qquick and Easy Techniques That Get Great Results - Evenson, Renee
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Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences.

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Customer Service Training 101: Qquick and Easy Techniques That Get Great Results 2010, Thomas Nelson, Nashville

ISBN-13: 9780814416419

2nd Special edition

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