Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your ...
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Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.
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Add this copy of Customer Centricity: Focus on the Right Customers for to cart. $0.99, very good condition, Sold by Jenson Books Inc rated 4.0 out of 5 stars, ships from Logan, UT, UNITED STATES, published 2012 by Wharton Digital Press.
Add this copy of Customer Centricity: Focus on the Right Customers for to cart. $0.99, good condition, Sold by Jenson Books Inc rated 4.0 out of 5 stars, ships from Logan, UT, UNITED STATES, published 2012 by Wharton Digital Press.
Add this copy of Customer Centricity: Focus on the Right Customers for to cart. $2.14, fair condition, Sold by Goodwill of Greater Milwaukee rated 5.0 out of 5 stars, ships from Milwaukee, WI, UNITED STATES, published 2020 by Wharton School Press.
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Fair. The cover has visible markings and wear. The cover has curled corners. The cover may have stickers markings or sticker adhesive on it. The pages show normal wear and tear. Codes or product keys that accompany this product may not be valid. Fast Shipping in a Standard Poly Mailer!
Add this copy of Customer Centricity to cart. $2.98, like new condition, Sold by Cozy Book Cellar rated 5.0 out of 5 stars, ships from Bellingham, MA, UNITED STATES, published 2012 by Perseus Distribution Services.
Add this copy of Customer Centricity: Focus on the Right Customers for to cart. $3.31, fair condition, Sold by ClickGoodwill rated 5.0 out of 5 stars, ships from Indianapolis, IN, UNITED STATES, published 2020 by Wharton School Press.
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Fair. This is a paper back book: Used-Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may be missing bundled media.
Add this copy of Customer Centricity: Focus on the Right Customers for to cart. $3.41, like new condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2012 by Wharton School Press.
Add this copy of Customer Centricity: Focus on the Right Customers for to cart. $3.41, very good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Austell, GA, UNITED STATES, published 2012 by Wharton School Press.
Add this copy of Customer Centricity: Focus on the Right Customers for to cart. $3.41, very good condition, Sold by ThriftBooks-Baltimore rated 4.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2012 by Wharton School Press.
Add this copy of Customer Centricity: Focus on the Right Customers for to cart. $3.45, fair condition, Sold by Blue Vase Books rated 5.0 out of 5 stars, ships from Interlochen, MI, UNITED STATES, published 2012 by Wharton Digital Press.
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