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Current Issues and Development in Hospitality and Tourism Satisfaction

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Current Issues and Development in Hospitality and Tourism Satisfaction - Uysal, Muzaffer, PH.D., and Williams, John A
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Current Issues and Development in Hospitality and Tourism Satisfaction focuses on the importance of customer satisfaction in today's business environment. Experts from the field explore customer satisfaction strategies, emphasizing both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry.

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Current Issues and Development in Hospitality and Tourism Satisfaction 2004, Routledge, Oxford

ISBN-13: 9780789024336

Collector's edition

Hardcover

Current Issues and Development in Hospitality and Tourism Satisfaction 2004, Routledge, Oxford

ISBN-13: 9780789024343

Trade paperback