The premise underlying this book is that every interaction between a staff menber and a customer is unique. Training methods that develop product knowledge or that train staff to follow routine procedures are not enough in developing staff competent in the field of customer service. However, selection and training of employees in the dimension of service should enable them to respond to differing customer needs, to be aware of customers' different perceptions of what quality service is, and to adapt their responses to meet ...
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The premise underlying this book is that every interaction between a staff menber and a customer is unique. Training methods that develop product knowledge or that train staff to follow routine procedures are not enough in developing staff competent in the field of customer service. However, selection and training of employees in the dimension of service should enable them to respond to differing customer needs, to be aware of customers' different perceptions of what quality service is, and to adapt their responses to meet their needs. This book is aimed at managers and supervisors in any service sector, human resource managers involved in staff training, and students of hospitality courses.
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Add this copy of Building Quality Service: With Competency-Based Human to cart. $79.52, good condition, Sold by Phatpocket Limited rated 4.0 out of 5 stars, ships from Waltham Abbey, ESSEX, UNITED KINGDOM, published 1999 by Butterworth-Heinemann.
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Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
