This text covers all aspects of supervision and frontline leadership in the tourism and hospitality industry, including the business environment. The main focus of the book is on managing workplace operations. Considerable emphasis is also placed on the management of staff including job design, selection and training, and monitoring workplace performance since this has a direct impact on quality service. Readers are introduced to a range of motivation and leadership theories, and are encouraged to develop their own "action ...
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This text covers all aspects of supervision and frontline leadership in the tourism and hospitality industry, including the business environment. The main focus of the book is on managing workplace operations. Considerable emphasis is also placed on the management of staff including job design, selection and training, and monitoring workplace performance since this has a direct impact on quality service. Readers are introduced to a range of motivation and leadership theories, and are encouraged to develop their own "action theories". The book also deals with policies and procedures in detail, including those relating to occupational health and safety. Numerous industry examples are provided and a case study is included at the end of the book to integrate what has been learnt. "Supervision and Leadership in Tourism and Hospitality" is designed for use in courses based on the Leadership sections of the ANTA Tourism and Hospitality Training Packages, including the following units: monitor work operations; implement workplace health, safety and security procedures; roster staff; monitor staff performance; recruit and select staff; and lead and manage people.
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Add this copy of Supervision and Leadership in Tourism and Hospitality to cart. $6.83, good condition, Sold by ThriftBooks-Atlanta rated 5.0 out of 5 stars, ships from Brownstown, MI, UNITED STATES, published 2010 by Cengage Learning.
Add this copy of Supervision and Leadership in Tourism and Hospitality to cart. $6.83, good condition, Sold by ThriftBooks-Reno rated 4.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2010 by Cengage Learning.
Add this copy of Supervision and Leadership in Tourism and Hospitality to cart. $10.99, good condition, Sold by Phatpocket Limited rated 4.0 out of 5 stars, ships from Waltham Abbey, ESSEX, UNITED KINGDOM, published 2010 by Cengage Learning.
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Good. Ships from UK in 48 hours or less (usually same day). Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
Add this copy of Supervision and Leadership in Tourism and Hospitality to cart. $68.21, like new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2010 by Cengage Learning.
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Fine. Trade paperback (US). Glued binding. Contains: Unspecified. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Add this copy of Supervision and Leadership in Tourism and Hospitality to cart. $80.77, new condition, Sold by GreatBookPrices rated 4.0 out of 5 stars, ships from Columbia, MD, UNITED STATES, published 2010 by Cengage Learning.
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New. Trade paperback (US). Glued binding. Contains: Unspecified. In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
