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Baldrige Award Winning Quality - 14th Edition: How to Interpret the Baldrige Criteria for Performance Excellence

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The Baldrige criteria have been updated and finely tuned for 2005. Reflecting recent events, the new criteria include a focus on an organization's business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2005 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results. ...

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Baldrige Award Winning Quality - 14th Edition: How to Interpret the Baldrige Criteria for Performance Excellence 2005, Productivity Press, New York, NY

ISBN-13: 9781563273209

14th edition

Trade paperback