Achieving Patient (Aka Customer) Experience Excellence: Lessons from a Successful Cultural Transformation in a Hospital

Written by internationally acknowledged experts in the customer and patient experience movement, this book clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction. Demonstrating how Community General was able to achieve its cultural transformation, the book ... Read More

Written by internationally acknowledged experts in the customer and patient experience movement, this book clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction. Demonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a wide range of industries. Read Less

• All from $25.83
• New Books from $49.65
• Used Books from $28.30
• eBook from $25.83

• • eBook Details

  	This is a digital edition of this title. Rent eBook (2 Options) 180 Day Rental: $25.83 (Expires Dec 12, 2024) 365 Day Rental: $30.52 (Expires Jun 15, 2025) Buy eBook Lifetime Access: $46.95 Title: Achieving Patient (Aka Customer) Experience Excellence by Rhonda Dishongh; Qaalfa Dibeehi; Kalina Janevska; Gregory D. Erickson Publisher: Taylor & Francis Print ISBN: 9781466583085, 1466583088 eText ISBN: 9781466583139 Edition: 2013 1st edition Format: PDF eBook	$25.83 Rent eBook This is a digital eBook Nothing will be shipped to you Works with web browsers and the VitalSource app on all Windows, Mac, Chromebook, Kindle Fire, iOS, and Android devices Most eBooks are returnable within 14 days of purchase Questions? See our eBook FAQ