A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and email-based support. For those considering entering the field, alternate career paths for user-support workers are ...
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A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client's specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and email-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.
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Add this copy of A Guide to Computer User Support for Help Desk and to cart. $29.98, good condition, Sold by ThriftBooks-Dallas rated 4.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2004 by Cengage Learning.
Add this copy of A Guide to Computer User Support for Help Desk and to cart. $46.51, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2004 by Cengage Learning.
Add this copy of A Guide to Computer User Support for Help Desk and to cart. $49.99, like new condition, Sold by A2ZBooks rated 5.0 out of 5 stars, ships from Burgin, KY, UNITED STATES, published 2004 by Cengage Learning.
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Seller's Description:
As New. As New. May have minor shelf wear. Comes with sealed CD. Pages are crisp, Great buy! 554 pages. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Computers & Internet; Education. ISBN: 0619215100. ISBN/EAN: 9780619215101. Pictures of this item not already displayed here available upon request. Inventory No: 1561011584.
Add this copy of A Guide to Computer User Support for Help Desk and to cart. $52.53, good condition, Sold by HPB-Red rated 5.0 out of 5 stars, ships from Dallas, TX, UNITED STATES, published 2004 by Cengage Learning.
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