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Managing and Motivating Contact Center Employees

by Malcolm Carlaw; Peggy Carlaw; Vasudha K. Deming; Kurt Friedmann

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    • Title: Managing and Motivating Contact Center Employees by Malcolm Carlaw; Peggy Carlaw; Vasudha K. Deming; Kurt Friedmann
    • Publisher: McGraw-Hill Professional
    • Print ISBN: 9780071388887, 0071388885
    • eText ISBN: 9780071428927
    • Edition: 2002 1st edition
    • Format: PDF eBook
    $31.46
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