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H James Harrington

H. James Harrington, Ph.D. , is CEO of the Harrington Institute, an international consulting firm providing a full range of services, including management, technology, education, e-learning, and knowledge solutions. He serves on the board of directors of a number of national and international companies and is a former president of the American Society for Quality (ASQ) and the International Academy for Quality (IAQ). He has authored more than 35 books, including Business Process Improvement,...See more