Andrew Hiles

ANDREW HILES was the founding chairperson of EURIM, the working group supporting the UK all-party Parliamentary Working Party on European IT legislation. He was founder and Chairman of Survive, the international user group for business continuity planning, and was a founding Director of the Business Continuity Institute, the international body for certification of business continuity professionals. Andrew is an international speaker on service management and has featured on conference programs...See more

ANDREW HILES was the founding chairperson of EURIM, the working group supporting the UK all-party Parliamentary Working Party on European IT legislation. He was founder and Chairman of Survive, the international user group for business continuity planning, and was a founding Director of the Business Continuity Institute, the international body for certification of business continuity professionals. Andrew is an international speaker on service management and has featured on conference programs in the USA, Southern Africa, Europe, the Middle East and the Pacific Rim. He has presented workshops and seminars on these topics for Frost & Sullivan (Europe), IIR/ IFF (Europe and Middle East), AIC (South Africa), CEL (Hong Kong), UPOM (Middle East) and other companies having also lectured at Ashridge, Cranfield, GEC Dunchurch and Henley Management Colleges in the UK. He has broadcast on TV, radio and Internet webinars. He has over 300 published articles on service management and is author of two other books on Service Level Agreements. Andrew is a Fellow of the Business Continuity Institute, a Member of the British Computer Society and a Freeman of the City of London. See less