Covering the roles of management and process owners, this book explains the importance of management commitment to best practice service management, mapping onto the requirements and recommendations of clause 3.1 of ISO/IEC 20000 Management responsibility. It also covers the importance of motivation, training and career development.
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Covering the roles of management and process owners, this book explains the importance of management commitment to best practice service management, mapping onto the requirements and recommendations of clause 3.1 of ISO/IEC 20000 Management responsibility. It also covers the importance of motivation, training and career development.
Read Less
Add this copy of Why People Matter (Achieving Iso/Iec 20000) to cart. $63.51, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2006 by The Institution of Engineering.
