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Very good. All item shipped Monday-Friday, fast shipping! 4-9 business day delivery. 97 % + We ship same or next business day. Shipping transit days depend on distance from our California location & pse keep track of bad weather, can cause delays. We use an expeditor as well as direct drops at US Postal Service twice daily Pacific Time. End delivery is always US Postal Service. Customer service in the California / United States Only, Pacific Time M-F. New in original shrink wrap and or security strip. 4-9 business day delivery. 97 % + We ship same or next business day. Shipping transit days depend on distance from our California location. We bypass the USPS till last mile of delivery. USPS tracking updates all the way. Disks are checked and wear is very light on playing side. All Inlays INCLUDED. We DO NOT warranty jewel cases as flimsy and hinges may snap or crack in transit.