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Total Quality Management (TQM): Principles, Methods, and Applications - Luthra, Sunil, and Garg, Dixit, and Agarwal, Ashish
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Organisations are focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This book provides the understanding of all aspects of TQM and the implementation.

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Total Quality Management (TQM): Principles, Methods, and Applications 2020, CRC Press, Oxford

ISBN-13: 9780367512835

Hardcover