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Total Quality Management - Evans, James R, and Dean, James W
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This book has three objectives for managers and business professionals: to familiarize managers with the basic principles of total quality management; to show how these principles are used in a variety of organizations; and to illustrate the relationship between TQM principles and the theories studied in management practice.

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Total Quality Management 2002, South Western Educational Publishing

ISBN-13: 9780324178715

3rd edition

Trade paperback