Two senior McKinsey and Company partners argue that we cannot meet the challenges ahead--from total quality to customer service to innovation--without teams. In interviews with hundreds of people in more than 50 different teams in 30 companies, Katzenbach and Smith discover what differentiates various levels of team performance, where and how teams work best, and how to enhance their effectiveness.
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Two senior McKinsey and Company partners argue that we cannot meet the challenges ahead--from total quality to customer service to innovation--without teams. In interviews with hundreds of people in more than 50 different teams in 30 companies, Katzenbach and Smith discover what differentiates various levels of team performance, where and how teams work best, and how to enhance their effectiveness.
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