This book describes and analyses the 2003 British Airways (BA) Customer Service Agents (CSA) 24-hour unofficial strike. It examines the lead up to the dispute, in which negotiations failed to reach an agreement before focusing on the dispute itself and its eventual resolution.
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This book describes and analyses the 2003 British Airways (BA) Customer Service Agents (CSA) 24-hour unofficial strike. It examines the lead up to the dispute, in which negotiations failed to reach an agreement before focusing on the dispute itself and its eventual resolution.
Read Less