The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way. A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Liker's famous 4P model makes it easy for you to implement Lean practices throughout your organization-whether you're an executive, ...
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The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way. A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Liker's famous 4P model makes it easy for you to implement Lean practices throughout your organization-whether you're an executive, manager, or frontline worker who deals with customers every day. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. The book features fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, telecommunications, and more. Jeffrey K. Liker is Professor of Industrial and Operations Engineering, University of Michigan, and President of Liker Lean Advisors, LLC. He is the author of The Toyota Way and other related books. Karyn Ross is a lean consultant and executive coach with a Lean Six Sigma Black Belt from Rochester Institute of Technology.
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Add this copy of The Toyota Way to Service Excellence: Lean to cart. $18.50, good condition, Sold by Dream Books Co. rated 4.0 out of 5 stars, ships from Denver, CO, UNITED STATES, published 2016 by McGraw Hill.
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Good. Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing but the text remains fully legible. Dust jacket may be missing and supplemental materials like CDs or codes may not be included. Could have library markings. Ships promptly!
Add this copy of The Toyota Way to Service Excellence: Lean to cart. $19.32, fair condition, Sold by Upward bound books rated 4.0 out of 5 stars, ships from Valrico, FL, UNITED STATES, published 2016 by McGraw-Hill Education.
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Fair. Books may exhibit damage including dents, creases, and folded pages. Some volumes may contain annotations or highlighted sections. PLEASE NOTE that extras or accessories may not be included. Additionally, digital codes and CDs have not been verified for functionality and may be inoperative.
Add this copy of The Toyota Way to Service Excellence: Lean to cart. $19.51, good condition, Sold by Blue Vase Books rated 5.0 out of 5 stars, ships from Interlochen, MI, UNITED STATES, published 2016 by McGraw Hill.
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The item shows wear from consistent use but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover if applicable. Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs access code or other supplemental materials.
Add this copy of The Toyota Way to Service Excellence: Lean to cart. $66.60, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2016 by McGraw Hill.
