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The Service Systems Toolbox

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The Service Systems Toolbox - Bicheno, John
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This update of "The Lean Toolbox for Service Systems" incorporates Lean Thinking, Systems Thinking, and Design Thinking and contains sections on philosophy and description of the most practical tools. A strong feature is the contingency approach--different approaches for different service and administration situations.

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The Service Systems Toolbox 2011, Picsie Books, Buckingham

ISBN-13: 9780956830708

Trade paperback