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The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually

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The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually - Harmeyer, Dave
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More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Built around timeless service principles including Ranganathan's Five Laws, The Reference Interview Today: Nego...

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The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually 2014, Rowman & Littlefield Publishers

ISBN-13: 9780810888159

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