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The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

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The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers - Laughlin, Sara, and Wilson, Ray W
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In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.

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The Quality Library: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers 2009, ALA Editions, Chicago, IL

ISBN-13: 9780838909522

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