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The Interpersonal Communication Skills Workshop: Listening. Assertiveness. Conflict Resolution. Collaboration

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The Interpersonal Communication Skills Workshop: Listening. Assertiveness. Conflict Resolution. Collaboration - Guilar, Joshua D
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This book presents everything trainers need to design and deliver a two-day workshop that covers listening, assertiveness, resolving conflict, and conversations for co-ordinating action. The trainer will learn about the most current trends in interpersonal-communication training, including: task-by-task processes for training; proven methods such as accelerated learning and action learning; a performance orientation; and a focus on communication skills for collaboration and organizational learning. The materials are ...

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The Interpersonal Communication Skills Workshop: Listening. Assertiveness. Conflict Resolution. Collaboration 2001, Amacom, New York, NY

ISBN-13: 9780814470855

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