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The Complete Games Trainers Play, Volume II - Newstrom, John W, PH.D., and Scannell, Edward E, and Newstrom John
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Contains a collection of ice-breakers, brain teasers, problem solvers, and session closers that have been chosen to train for the skills companies are seeking. This book includes games that teach employees how to learn continuously; exercises that enhance motivation, effectiveness, and speed in providing quality customer service.

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The Complete Games Trainers Play, Volume II 1998, McGraw-Hill, New York, NY

ISBN-13: 9780070466074

Loose-leaf