Gunsalus offers tips, insights, and tools for handling complaints, negotiating disagreements, responding to accusations of misconduct, and dealing with difficult personalities. She applies scenarios based on real-life cases to guide academic administrators through the dilemmas of management in not-entirely-manageable environments.
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Gunsalus offers tips, insights, and tools for handling complaints, negotiating disagreements, responding to accusations of misconduct, and dealing with difficult personalities. She applies scenarios based on real-life cases to guide academic administrators through the dilemmas of management in not-entirely-manageable environments.
Read Less