Rounding out his Steve Jobs/Apple trilogy, Carmine Gallo reveals the iconic brands five steps of service that all customer-facing employees follow to engage customers in a retail setting: Approach, Probe, Present, Listen, End with a fond farewell.
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Rounding out his Steve Jobs/Apple trilogy, Carmine Gallo reveals the iconic brands five steps of service that all customer-facing employees follow to engage customers in a retail setting: Approach, Probe, Present, Listen, End with a fond farewell.
Read Less